PURMED Return & Exchange Policy

As PURMED, we aim to keep customer satisfaction at the highest level. If you have any problems with the products you have ordered, you can proceed in accordance with the following return conditions.

1) General Information

Order Cancellation applies to situations where the product has not yet been shipped.

If the product has already been shipped, a return process under the right of withdrawal must be initiated after delivery.

It is considered that the delivery has been made without any issues based on the notification by the shipping company that the product was delivered to the recipient. Therefore, in cases where there is noticeable deformation, damage, breakage, etc., on the product or packaging, you must have a damage report issued by the courier. It is the responsibility of the courier to issue the damage report. If you fail to have a damage report prepared at the time of delivery, it will not be possible to prove that the issue with the product originated from the store or the shipping process.

You will be informed by purmed.com.tr via e-mail and SMS at every stage during the cancellation or refund processes.

2) Use of Right of Withdrawal

In accordance with consumer rights in Turkey, for all purchases made on purmed.com.tr, you are entitled to an unconditional return (right of withdrawal) within 14 days, starting from the day your order is delivered. Within this scope, you can initiate a return process without providing any reason.

To exercise your right of withdrawal, you can submit your return request along with your order number by sending an email to info@purmed.com.tr, using the contact form on our Contact Us page, or by calling +90 212 422 94 80 during weekdays between 09:00 and 18:00 to communicate with our customer service team.

You must return the product to us within 14 days from the date of your return request.

3) Return Conditions

Before returning the product, please review the following conditions:

  • The product to be returned must be unused and in its original packaging.
  • The product's packaging must not be damaged.
  • Labels or similar elements on the product must not be removed/detached.
  • The product must be returned complete with all its accessories.
  • If the product was sent with a gift, the gift must also be returned.
  • If the product was purchased as part of a campaign, all items included in the campaign must also be returned.
  • The product must be returned with its invoice or sales receipt.
  • The product must be in a condition suitable for resale.

In order to exercise the right of withdrawal, the product must be returned with the original box and all contents intact. In order to receive a full refund, all goods purchased as part of the product must be returned, including any accessories, headgear or promotional gifts sent with the product to be returned.

4) Cases that Cannot be Refunded

The return of the product you purchased is not possible in the following situations:

  • If the withdrawal period has expired (if you have exceeded the 14-day legal period to return your product, it is not possible to return it to the seller under the right of withdrawal).
  • If the product is within the scope of non-returnable or non-exchangeable products (you can learn about cases where the right of withdrawal cannot be exercised due to regulatory warnings from the Preliminary Information Form).
  • If the product was not purchased from purmed.com.tr.
  • If the product is incomplete or damaged.
  • If the product's serial number label, production model, or part number label information is not legible.
  • If any accessory or part delivered with the product by the seller is missing.
  • If the product has been modified by the user during use for customization purposes.

5) Refund Process

1- Refund Request

To exercise your right of withdrawal and return the product, you can communicate your request along with your order number by sending an email to info@purmed.com.tr, using the contact form on our Contact Us page, or calling +90 212 422 94 80 during weekdays between 09:00 and 18:00 to reach our customer service team. Once your request is received, our customer service team will provide you with the necessary instructions.

  • When submitting your request for preliminary evaluation, please provide a detailed explanation of the product name and the reason for return.
  • To expedite the process, ensure that you include a photo of the product and its packaging with your application.
  • If you have purchased more than one of the same product, specify the quantity to be returned.

The right of withdrawal can be exercised within 14 days from the date the product was delivered, and the return request must be completed within 30 days from the invoice date.

2- Pre-Assessment Process

Once we receive your application, our technical team will carefully evaluate your return request for compliance with our terms and conditions and you will be notified within 3 business days at the latest.

3- Shipping

After the preliminary evaluation, once we approve your return request, we will send you the "return shipping code" via email.

You must deliver your package to the courier along with the return shipping code within 7 days. If the return code expires, you can contact our customer service team within the 14-day legal withdrawal period to request a new return code.

The delivery time of the returned product to our warehouse is approximately 3-4 business days from the date it is handed over to the courier. Once the returned product reaches our warehouse, we will notify you via email and SMS that the return has been received.

If you exercise your right of withdrawal, the return shipping fee is your responsibility. However, if the product is defective or sent incorrectly, the return shipping fee will be covered by us. Products that comply with the return conditions can be handed over to our contracted courier service as "cash on delivery."

Shipments made with a courier service other than our contracted company will not be accepted by our warehouse. If you have a special situation, you can contact our customer service team for support.

4- Shipping Conditions

If your return request is approved, you must deliver the product(s) specified in your application in their original packaging and in the same condition as they were delivered to you, along with all accessories.

On the e-invoice delivered with your order, you must write the reason for the return in the section designated for returns, sign it with your name and surname, and include it in the package.

  • The product to be returned must be unused and in its original packaging.
  • The product's packaging must not be damaged.
  • Labels or similar elements on the product must not be removed/detached.
  • The product must be returned complete with all its accessories.
  • If the product was sent with a gift, the gift must also be returned.
  • If the product was purchased as part of a campaign, all items included in the campaign must also be returned.
  • The product must be returned with its invoice or sales receipt.
  • The product must be in a condition suitable for resale.

Returns that do not meet these conditions will not be accepted and will be returned to you as cash on delivery.

5- Assessment Process

When the product reaches us, it is evaluated by our technical team for compliance with our return conditions.

The product must pass these basic checks in order to be taken back into stock.

We will notify you of the evaluation result via e-mail and SMS.

Once we receive the product, the return process starts and your return will be finalized positively or negatively within 14 days at the latest.

6- Repayment

The refund of the order whose return is approved is sent to you via the method you paid within 3 business days at the latest.

The average time for refunds to be reflected on credit cards is 1-3 business days. For cash debit cards, this process may be longer.

Installment payments are refunded in installments due to bank processes. The reflection of the refund payment on the credit card may vary depending on your bank's procedures.

You should keep in mind that the refund period depends entirely on your bank and purmed.com.tr cannot intervene in bank processes.

If you think there is a problem with your payment, you can contact us by calling +90 212 422 94 80.

6) Cancellation Process

You can reach us for order cancellation requests by calling +90 212 422 94 80 or by sending an email to info@purmed.com.tr. You will be informed at every step of the cancellation process via email and SMS.

  • Submit your order cancellation request to our customer service team using the methods mentioned above.
  • Your cancellation request will be approved as soon as possible during weekdays between 09:00 and 18:00.
  • Once your request is approved, the refund will be made to you via the payment method you used, within a maximum of 3 business days.
  • Payments made in installments will be refunded in installments due to banking processes.
  • The refund time varies depending on your bank.
  • Please note that the process is entirely dependent on your bank, and purmed.com.tr cannot intervene in banking procedures.
  • Canceled orders cannot be reactivated. To purchase the product again, a new order must be created.

7) Change Process

For products purchased on purmed.com.tr, the return process should be done first. After the return is approved and the money is refunded, you can create an order for the new product.

8) Contact Information

For your return requests or to get more information about the return process, you can reach us through the following communication channels:

Phone: 0212 422 94 80
WhatsApp Contact Line: 0530 776 24 12
Email: info@purmed.com.tr
Address: Cihangir Mahallesi, Şehit Piyade Onbaşı Murat Şengöz Sokak, No:15, 34310 Avcılar / İstanbul